Delivery & Shipping Policy

Delivery Costs

From 22.05.2017 Snog the Frog only offers Express delivery as follows:

Express Delivery (1-2 days for metropolitan areas, 2-3 for areas outside the big smoke) Australia Only - $15

Special Items such as mascots or large quantities will have a increased delivery costs. This rarely happens and we will notify you if this applies.

For an accurate estimate of shipping times to your location please use the Australia Post calculator: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/

Delivery & Payment Policies

Payment Options
Credit Cards: Visa, Mastercard and Amex.

PayPal and Afterpay

If I place my order today, when will the order be processed?
The same day, provided it's before 2pm. However orders can only be processed once full payment has been made.

Australian GST
All items include 10% GST and are listed in Australian Dollars (AUD).

Shipping & Handling
Snog The Frog is unable to offer any refunds or returns for goods that arrive outside of the suggested delivery time frames.

Parcel Tracking
Once Snog The Frog has fulfilled (packed & sent) your order, we will send you a shipping notification with a tracking reference number.

Delivery Address
Customers are responsible for providing the correct shipping details. If inaccurate or incorrect details are provided, then full responsibility of lost or missing items is that of the purchaser. Due to the size of many parcels we do not post to PO Boxes.

International Shipping
Snog The Frog does not ship internationally.

Out of Stock Items.
Due to the volume of orders we receive, an item may go out of stock before we are able to make updates to our website. You will be notified immediately if this happens so you can make changes to your order before it is processed. If an item becomes unavailable, we can offer a refund.

Can orders be picked up in Person?
Sorry, no. But you can come in and hire any one of the thousands of costumes from our shop in Surry Hills :-)

Public Holiday Trading
Please note Snog The Frog's online shop will not process any online purchases on public holidays. If ordering on a public holiday please allow for additional shipping time.

We accept these payment methods:

Mastercard Paypal Visa